frequently asked questions
Providing highly personalized customer service is our top priority. You can write to us at email@example.com. You can also find us on Facebook, Twitter and Instagram. Take a minute to reach out - we’d love to hear from you.
Our goal is to respond to all inquiries within one business day.
SHIPPING, RETURNS, EXCHANGES
DO YOU SHIP INTERNATIONAL?
Yes, we ship anywhere around the world. International rates apply and average between $9.50USD to $13.50 USD depending on location. Shipping rates are calculated at checkout. Please note - as duties or fees charged by the inbound government are the responsibility of the buyer.
KOALA CLIP USE
HOW DO I PUT KOALA CLIP ON?
Koala Clip is designed to slip inside the back of your sports bra. Here is a video demonstration of putting it on with a racerback bra.
HOW DO I CLEAN MY KOALA CLIP?
Throw your Koala Clip in with a load of laundry (cold or warm water) and then lie flat to dry.
DO YOU HAVE TO RUN IN JUST A SPORTS BRA TO USE KOALA CLIP?
No, Koala Clips fit well under any kind of athletic top. Visit Koala Clip in action for images with Koala Clip in use under a variety of clothing.
DO YOU HAVE TO WEAR A RACERBACK BRA?
Koala Clip works with a variety of bra styles. Below is a video of Koala Clip in action in a number of popular bras available today.
WHAT SIZE DO I ORDER?
Head over to the size chart to refer to specific phone models and the Koala Clip size that works best.
DO MEASUREMENTS INCLUDE PHONE CASES?
The measurements listed on the Koala Clip size chart include the dimensions a case should fit within as well. In general, a thin or medium sized case will fit in the regular size Koala Clip needed to accommodate your phone. If you use an Otterbox or Lifeproof case, we suggest sizing up one size to allow ease of getting it in and out of the pouch.
Below in Fierce Flamingo is iPhone X + otterbox case in a Large Koala Clip. And in Wild Orchid is iPhone XS Max + otterbox case in XLarge Koala Clip.
DOES KOALA CLIP WORK WITH IPHONE SX MAX OR GOOGLE PIXEL PLUS?
Yes, Kristina actually began her search for a better way to carry her phone while running after getting the iPhone 6s plus. Each size actually fits one of the larger sized phones - just depends on the case you have it contained within.
In the below grouping an iPhone SX Max is used in all three sizes of Koala Clip. The phone alone (or very thin case) fits in a Medium (top picture), in a Jimmy Case it fits in a Large (bottom left), and contained in an Otterbox case it fits in XLarge (bottom right).
WHAT WILL FIT IN MY KOALA CLIP?
Each Koala Clip pouch can hold your phone, cash, cards, keys and even fuel for long runs.
CAN YOU USE KOALA CLIP ON YOUR WAISTBAND OR FRONT OF BRA?
Koala Clip works well when paired with shorts or tights with a drawstring. Slip Koala Clip along your hip and secure magnetic clip over waistband. Some users have found Koala Clip will slip in the front of their sports bra as well. This is very much a user by user experience.