Koala Clip's Order Processing and Shipping Policy
Koala Clip is a small business and we believe in making our customer's satisfied. If you have any questions, concerns, or issues when your purchase arrives, please email firstname.lastname@example.org.
Orders are processed as submitted and will be shipped 1-3 business days from ordering. This includes priority or express orders. If you need an order URGENTLY, please reach out to email address above and we'll do our best to get it out for you.
Koala Clips LLC ships through USPS. You may choose first class mail or priority shipping at checkout and is at the expense of the buyer. Orders of $45 or more ship free within US, first class.
Please allow 2 - 8 business days (after you receive your shipping notice) for delivery, depending on destination shipping in US, while international orders take 15 - 30 business days.
We do ship internationally! However, international orders are subject to import duties and taxes that are the recipient's responsibility. You can check with your countries customs office to determine what these additional costs will be.
Orders are shipped out as items are ready. If you wish to have your order held and all shipped together, please make a note at checkout.
International order take 10 - 45 business days for delivery. You may select an upgrade of priority international shipping at your expense as well. Koala Clip is not responsible for lost packages or uninsured packages shipped via USPS First Class.
If you refuse a shipment from Koala Clip, you will be responsible for the original shipping charges, any import duties, fees and/or taxes incurred on the package, and the cost of returning the package. This amount will be deducted from your refund.
Koala Clip is now pleased to announce that all orders are protected with shipping insurance. We have partnered with Shipinsurance through Shopify to provide coverage to all packages. If you order isn't delivered or arrives damaged, please reach out to us so we can correct it and file a claim.
International orders are all covered as well! If your package never arrived even though tracking says it was delivered, if the package was damaged upon arrival, meaning the bag was ripped open and items were dirty inside from holes within the bag, we will take care of that.
If the item was defective from our manufacturer and it's our fault, still email us and we will gladly help you out! This doesn't include if you open the bag and cut a hole in your product though.