Koala Clip's Order Processing and Shipping Policy
Koala Clip is a small business and we believe in making our customer's satisfied. If you have any questions, concerns, or issues when your purchase arrives, please email firstname.lastname@example.org.
Orders are processed as submitted and will be shipped within 1-3 business days of ordering. If you need an order by a specific date, please use the notes section at checkout. That will help ensure timely delivery. As we continue to grow, this time will hopefully lessen but please know we are doing our best to get orders out as quickly as possible.
X-Large Koala Clip pouches are handmade and take longer to process. Orders of X-Large Koala Clips take one week to ship from date of purchase. If you need sooner - add a note at checkout and choose priority shipping.
Koala Clips LLC ships through USPS. You may choose first class mail or priority shipping at checkout and is at the expense of the buyer. Orders of $50 or more ship free within US, first class.
Please allow 2 - 8 business days (after you receive your shipping notice) for delivery, depending on destination shipping in US, while international orders take 15 - 30 business days.
We do ship internationally! However, international orders are subject to import duties and taxes that are the recipient's responsibility. You can check with your countries customs office to determine what these additional costs will be.
Orders are shipped out as items are ready. If you wish to have your order held and all shipped together, please make a note at checkout.
International order take 10 - 45 business days for delivery. You may select an upgrade of priority international shipping at your expense as well. Koala Clip is not responsible for lost packages or uninsured packages shipped via USPS First Class.
If you refuse a shipment from Koala Clip, you will be responsible for the original shipping charges, any import duties, fees and/or taxes incurred on the package, and the cost of returning the package. This amount will be deducted from your refund.
Koala Clip is not responsible for items sent to the incorrect address or undeliverable items. Please check the shipping address closely before placing your orders.
Koala Clip is not responsible for delays in shipping caused by the USPS, weather or other events out of our control.
Koala Clip is available in three sizes: Medium, Large, and X-Large sized specifically for phones and cases available on the market now.