return policy

We want you to love your Koala Clip. If you aren't happy, please email us at hello@koalaclip.com

Free returns are for domestic customers only. International customers are excluded from free returns + free exchanges and may be subject to additional customs fees. Please keep in mind you will not be refunded the original shipping fees or Route Shipping insurance, however, the first return label is on us! 

When exchanging merchandise, after your product is received by our facilities, Koala Clip will pay the one-way shipping costs of sending your exchange back to you. If requesting a refund, funds will be processed after the merchandise has been received by our facilities. 

Koala Clips

Buy it and try it and use it with our 90 day money-back guarantee. We are help if something isn't going right. Whether it's trouble shooting how to get the Koala Clip on to making right any errors or manufacturing defects on our end. We want our customers happy, even if that means that Koala Clip isn't for you. Shop confidently with our free returns + free exchanges. 

After the initial 90 days, we still want you to be satisfied, and our six-month limited warranty applies. 

Graphic Tops / Sports Bras / Workout Tights
If you choose to return any of our other merchandise beyond Koala Clip Original and LUX, it must be done within 30-days of receiving the order. The products must be clean, unworn and unwashed with all tags still attached to receive an exchange or refund. Orders placed between November 2021 and December 2021 will be granted 60 days from purchase to request the refund or exchange to give allowance for holiday gifting.

Please keep in mind you will not be refunded the original shipping fees or Route shipping insurance, however, the first return label is on us for domestic customers! 

Email us at hello@koalaclip.com if you are having trouble or need to return a product.