returns, exchanges and warranty

We want you to love your Koala Clip. If you aren't happy, please email us at and we will fix any problems or we will refund your full purchase price (upon return of item). 

The initial cost of shipping is non-refundable if returned or exchanged. 

Returns or exchanges can be mailed to:
Koala Clip
PO Box 522
Honeoye Falls, NY 14472

After the initial 90 days, we still want you to be satisfied, and our six-month limited warranty applies. 

Koala Clip limited warranty.

After 90 Days of ownership, our six-month warranty applies. If replacement is approved by Koala Clip based on policy below, we will replace with the same pouch as the original purchase.

WHO IS COVERED? This limited warranty is non-transferable and covers only the original end purchaser and only for products purchased directly from

WHAT IS COVERED? Koala Clip LLC warrants that this product (the “Product”) will be free from defects in workmanship and materials under normal use for a period of one year from the original purchase date (“Limited Warranty Period”).

What does this mean? If your Koala Clip has a defect that is more than just normal wear and tear - get in touch with us. 

Normal wear and tear of Product use
Dirt accumulation
Misuse, lack of care, mishandling, accident, abuse or other abnormal use
Use of the Product other than for its intended purpose
Product that has been modified or altered

Replacement products will be furnished only on an exchange basis and will be limited by current availability. Limit of three (3) replacement products under the six-month limited warranty, per order. Replacement products are warranted as above for the remainder of the original applicable Product warranty period. 


size chart

Koala Clip is available in three sizes: Medium, Large, and X-Large sized specifically for phones and cases available on the market now.

We are in the process of adjusting sizes so please refer to the specific chart based on the color of Koala Clip you are ordering.

Below find a size chart to help you identify the correct size to order.  Each measurement listed corresponds to the width of the zipper opening and length of the pouch.  The following list is not comprehensive but based on the best available information as of now. It will be updated on a regular basis.

Please reach HELLO@KOALACLIP.COM if you have any questions regarding your phone and the best size to order.