Meet our team. The three of us handle every aspect of Koala Clip. We don't have warehouses shipping products for us, we do it ourselves. We don't have robots answering emails or dms, we do it ourselves. If you write into Koala Clip, you will talk to one of us three. I know in this day and age, it's hard to remember businesses are real people, but with us, it's true. So please be patient if you have a question over email. We do our best to respond within 24 hours of a message. Our goal is to make our customers happy. If that is helping troubleshoot a Koala Clip issue to issuing a refund if it just doesn't work for you. And yes, we are hopefully expanding our team in the next few weeks to include a few more women.